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Irish CX Impact Awards 2026: The Winners in Full

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TestReach, HOMS Assist and Henry Schein feature among the Irish CX Impact Awards 2026 winners, announced on 4 November at Crowne Plaza Hotel, Santry.

Last checked against official sources: 5 November 2026

* Dates and timings are subject to change, please check directly with the awards organisers.

The Irish CX Impact Awards announced their 2026 winners on 4 November at the Crowne Plaza Hotel, Santry. TestReach won three categories, while HOMS Assist received CX Champion 2026 alongside its sector award. The results recognise customer experience across organisations, teams, individuals and service sectors in Ireland.

Special Honours and People

  • CX Champion 2026: HOMS Assist.
  • CX Leader 2026: Donal Murphy, Close Brothers Motor Finance.
  • CX Manager of the Year: Miceal McEvoy, Vodafone supported by TP Ireland.
  • CX Rising Star of the Year: Caroline Quinlan, IBEC.

Customer Culture, Teams and Delivery

  • Best Customer Success Story: TestReach.
  • Customer Contact Centre of the Year: Allianz Ireland.
  • Best Customer-Centric Culture - SME: Wriggle Learning.
  • Best Customer-Centric Culture - Large: Bank of Ireland.
  • Most Engaging Employee Programme: Henry Schein.
  • CX Team of the Year - Large: All Stars Squad, Allianz Ireland.
  • CX Team of the Year: TestReach.

Technology, Digital Experience and Insight

  • Best Use of AI in Customer Experience (CX): Dimply.
  • Best Online Experience & User Interface: ESB Networks.
  • Best Innovation in CX: Passport Service.
  • Digital Impact in CX: Henry Schein.
  • Best Use of Customer Feedback & Insights to Improve CX: BORD GAIS.
  • Best Use of Technology: Denis Mahony Ltd.

Sector Winners

  • CX Impact in Retail & In-Store Experience: Tom Murphy Car Sales.
  • CX Impact in Utilities: CPM representing Electric Ireland.
  • CX Impact in Financial Services: Raylo.
  • CX Impact in Public Sector & Professional Services: HOMS Assist.
  • CX Impact in Technology, Media & Telecoms: TestReach.
  • CX Impact in Pharmacy/Healthcare: Delcath Systems Ltd.
  • CX Impact in Food/Drink: Manhattan Peanuts Ltd.

The official winner list names Allianz Ireland for Customer Contact Centre of the Year, while the organiser's announcement calls that winner Allianz Direct. Confirm the credited name with the organiser before reusing it in publicity.

Put the Customer Outcome First

If you are sharing a win, tell customers what improved: a simpler journey, more effective support or a better response to feedback. Use evidence your team can substantiate and explain the measurement period, rather than relying on the trophy alone. Credit the colleagues and partners behind the work.

For your next entry, connect the problem, the action taken and the result. Combine performance figures with customer feedback and choose a category that fits the achievement. For practical ideas on sharing recognition, read leveraging awards for publicity and PR.

Sources