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UK Customer Experience Awards 2026: Octopus Energy Is Overall Winner

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Octopus Energy is the UK Customer Experience Awards 2026 Overall Winner. See the published Gold, Silver and Bronze results and plan your next evidence-led entry.

Last checked against official sources: 27 October 2026

* Dates and timings are subject to change, please check directly with the awards organisers.

Octopus Energy is the Overall Winner of the UK Customer Experience Awards 2026. The organiser says it achieved the highest overall judges' score across all categories. The programme's homepage lists the ceremony at Wembley Stadium, London, on 14 October 2026.

The published results recognise Gold, Silver and Bronze winners across customer service, employee experience, technology and other aspects of customer experience. Congratulations to the teams and partners recognised below.

Gold, Silver and Bronze Winners

  • BEST B2B CX: Gold: Vodafone Business; Silver: DHL Supply Chain in partnership with Suntory; Bronze: Octopus Electric Vehicles.
  • BEST BUSINESS CHANGE AND TRANSFORMATION - OVER 1000 EMPLOYEES: Gold: Sky UK; Silver: DHL Supply Chain in partnership with Suntory; Bronze: ScottishPower.
  • BEST BUSINESS CHANGE AND TRANSFORMATION: Gold: Fittleworth; Silver: Savaria UK; Bronze: Enhanced.
  • BEST CX STRATEGY: Gold: Talkmobile; Silver: Simba Sleep.
  • BEST COMPLAINT HANDLING: Gold: Creditsafe Business Solutions Ltd; Silver: Experian UK; Bronze: AIT Home Delivery.
  • BEST CONTACT CENTRE: Gold: Kura; Silver: Legal & General; Bronze: EasyJet Holidays.
  • BEST CUSTOMER CENTRIC CULTURE - LARGE ORGANISATION (OVER 5,000 EMPLOYEES): Gold: DHL Supply Chain; Silver: Barchester Healthcare; Bronze: BUPA.
  • BEST CUSTOMER CENTRIC CULTURE - LARGE ORGANISATION (UP TO 1,000 EMPLOYEES): Gold: Fluent Money; Silver: Pure Cremation.
  • BEST CUSTOMER CENTRIC CULTURE - SME: Gold: MDDUS; Silver: Legal & General Affordable Homes; Bronze: Heidi.
  • BEST CUSTOMER CENTRIC CULTURE - LARGE ORGANISATION (UP TO 5,000 EMPLOYEES): Gold: Irwin Mitchell; Silver: First Direct Bank; Bronze: Midland Heart.
  • BEST CUSTOMER SERVICE: Gold: E.ON Next; Silver: Fluent Money.
  • BEST CUSTOMER SERVICE - OVER 25 YEARS IN BUSINESS: Gold: First Direct Bank; Silver: TUI in partnership with Gamma Telecom Ltd; Bronze: BUPA.
  • BEST CX FOR VULNERABLE CUSTOMERS - OVER 1000 EMPLOYEES: Gold: Octopus Energy; Silver: Scottia Gas Network; Bronze: HSBC.
  • BEST CX FOR VULNERABLE CUSTOMERS: Gold: Ethos Farm LTD/ Unibail-Rodamco-Westfield; Silver: Paypacket Limited; Bronze: Kura.
  • BEST CX STRATEGY - OVER 1000 EMPLOYEES: Gold: Irwin Mitchell; Silver: NatWest Group; Bronze: Jet2 in partnership with Kantar.
  • BEST EMPLOYEE DRIVEN CX: Gold: Legal & General; Silver: DHL Supply Chain; Bronze: Irwin Mitchell.
  • BEST EMPLOYEE EXPERIENCE: Gold: Sky UK; Silver: Creditsafe Business Solutions Ltd; Bronze: First Direct Bank.
  • BEST INNOVATION IN CX: Gold: P&O Cruises (Carnival UK) in partnership with Cowry Consulting; Silver: Savaria UK; Bronze: The Openwork Partnership.
  • BEST LEARNING AND DEVELOPMENT: Gold: Bupa in partnership with Elev-8 Performance; Silver: NewDay; Bronze: CBRE Property Management UK.
  • BEST MEASUREMENT IN CX: Gold: Jet2; Silver: Watermelon Research in partnership LV=.
  • BEST USE OF CUSTOMER INSIGHT & FEEDBACK - UP TO 1000 EMPLOYEES: Gold: The Women's Gym by Total Fitness; Silver: Octopus Electric Vehicles.
  • BEST USE OF AI - OVER 5000 EMPLOYEES: Gold: Scottish Power; Silver: NatWest Commercial & Institutional Bank; Bronze: ellio.
  • BEST USE OF AI: Gold: EasyJet Holidays; Silver: Simba Sleep; Bronze: Brunel University in partnership with Gamma Telecom Ltd.
  • BEST USE OF CUSTOMER INSIGHT & FEEDBACK - UP TO 500 EMPLOYEES: Gold: Talkmobile; Silver: Creditsafe Business Solutions Ltd; Bronze: Point A Hotels.
  • BEST USE OF CUSTOMER INSIGHT & FEEDBACK - OVER 1000 EMPLOYEES: Gold: Jet2; Silver: Midland Heart; Bronze: Marshalls PLC.
  • BEST DIGITAL EXPERIENCE & OMNICHANNEL TRANSFORMATION: Gold: VodafoneThree; Silver: E.ON Next; Bronze: HSBC UK.
  • CUSTOMERS AT THE HEART OF EVERYTHING - OVER 5000 EMPLOYEES: Gold: Octopus Energy; Silver: Stagecoach; Bronze: Boots UK.
  • CUSTOMERS AT THE HEART OF EVERYTHING - LARGE ORGANISATION (UP TO 5,000 EMPLOYEES): Gold: London Luton Airport; Silver: Irwin Mitchell; Bronze: Midland Heart.
  • CUSTOMERS AT THE HEART OF EVERYTHING - LARGE ORGANISATION (UP TO 1000 EMPLOYEES): Gold: Pure Cremation; Silver: AIT Home Delivery; Bronze: Fittleworth.
  • CUSTOMERS AT THE HEART OF EVERYTHING - SME: Gold: Legal & General Affordable Homes; Silver: Chrysalis Finance Ltd; Bronze: Simba Sleep.
  • CX LEADER OF THE YEAR: Gold: Fittleworth - Yvonne Fraser; Silver: Fluent Money Ltd - Martin Baker; Bronze: Boehringer Ingelheim UK Limited - Kruti Popat.
  • CX LEADER OF THE YEAR - OVER 500 EMPLOYEES: Gold: London Luton Airport - Clare Armstrong; Silver: London Northwestern Railway and West Midlands Railway - Sophie Morris.
  • BEST PRODUCT OR SERVICE DEVELOPMENT: Gold: Octopus Energy; Silver: Dyslexia Centre Ltd; Bronze: Sky UK.
  • CX TEAM OF THE YEAR: Gold: Pure Cremation; Silver: Talkmobile.
  • BEST USE OF TECHNOLOGY: Gold: Scottish Power; Silver: Simplify; Bronze: Brunel University in partnership with Gamma Telecom Ltd.
  • CX TEAM OF THE YEAR - OVER 1000 EMPLOYEES: Gold: London Luton Airport; Silver: Aegon; Bronze: London Northwestern Railway and West Midlands Railway.

Turn Recognition Into a Useful Case Study

If your team won, agree the public credits with everyone involved and connect the recognition to the work behind it. Set out the customer's starting point, the action you took and a measurable change, supported by customer or employee feedback shared with permission.

For your next entry, choose a category that fits your strongest evidence. Explain the difference for customers, not just the features of a new system or the volume of activity. Use Crafting Winning Awards Entries to shape that evidence into a clear story.

The organiser also offers registration of interest for 2027. Confirm the next edition's entry timetable and terms before committing your budget.

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